Delivery

Delivery charges are automatically calculated and displayed during checkout. The price is determined by weight, dimensions, your time requirements and the distance the package needs to travel.

We ship multiple times daily from our Perth warehouse via various couriers and we also can ship directly to you from supplier warehouses around Australia.
In most cases, we will arrange shipment from the closest stocked warehouse. However, in some rare situations this may not be possible.

If you have a certain courier that you DON'T want us to use, please leave a note in the order comments and we will try to accomodate.

Regular/Road service
- Australia Post Regular
- Startrack (Road)
- Team Global Express
- TNT (Road)
- Airroad
- Aramex
- Couriers Please
- DFE
- Border Express
- VTFE

Express/Air service
- Australia Post Express
- Startrack (Air)
- TGE Priority
- TNT (Air)
- Tuskers (Perth only)
- PEP (Perth only)
- Comet (Perth only)
- Go Logistics (Sydney only)
- APD (Adelaide only)
- Capital Transport

Choosing your delivery address
- Please ensure you provide a street address that is attended weekdays, during business hours. A work/business address is highly recommended.
- Arranging re-delivery due to unattended premises, or any costs involved in re-delivery or pickup from a courier depot or collection point, is the responsibility of the customer.

To help avoid delivery issues or delays
- Please provide a valid phone number during checkout which we will include on the shipping label
- Include the business name if being delivered to a work/business address
- Please ensure the delivery address is attended during business hours
- Deliveries to hotel rooms, student accomodation, shared housing etc can be problematic and will be at our discretion
- Delivery to PO Box, Parcel Locker/Collect, Locked Bag etc may cause delays (see below)

Security
- All packages are fully insured and a signature on delivery is required, unless requested otherwise (see below)
- At our discretion, for first time customers, we may also require ID on delivery.
- If you want your parcel left without a signature (ATL), you must pay either by bank transfer, or Paypal (max $500)

PO Boxes, Parcel Lockers etc
- We usually require an attended street address for delivery, however if you require delivery to a PO Box, Parcel Locker/Collect, Locked Bag etc we can accommodate in most cases. But please contact us before ordering to confirm, as it is not always possible and will depend on the delivery location, size/weight of the order and the warehouse location the order is shipping from.
- Order may be subject to additional security and anti-fraud checks which could delay dispatch time
- You MUST include your residential or business address as the 'Invoice Address' during checkout
- Parcel Lockers are size restricted, max 16kg, 39x36x64cm

Local Delivery
- We offer a discounted flat rate of $15 for same-city deliveries, no matter the size or weight. For over-size / over-weight freight, this service includes delivery to ground floor only, no extra services (such as a tail-lift), and will require the receiver to assist the driver with unloading.

Dangerous Goods
- Due to the difficult nature of arranging transport of dangerous goods (ie, batteries, powerbanks, liquids, sprays etc), these items can usually only ship from our Perth warehouse via road freight, even if stock is available from a closer warehouse. This may cause delivery delays for non-WA customers . We can not under any circumstances ship dangerous goods via air freight / express.

Other notes
- Oversized cartons may ship via a point-to-point courier that isn't listed above
- You may receive multiple deliveries from different courier companies if your order spans many items shipping from multiple locations
- If we decide an order must ship via Australia Post due to a remote delivery location, or difficult residential address, it will ship from our Perth warehouse only (we will upgrade interstate shipments to an air or express service for free if <3kg)
- Very small and low value orders may ship from our Perth warehouse, even if stock is available from a closer warehouse (we will upgrade interstate shipments to an air or express service for free if <3kg).
- Delivery drivers can't call prior to delivery or deliver at a specific time.
- We may be able to offer a same-day delivery service by request (please note: Express/Air freight does not mean same-day)
- Any goods damaged in transit, or at the time of delivery, MUST be raised to us within 24 hours of delivery, so an insurance claim can be raised with the relevant courier.
- Any transit times shown are estimates only, and whilst fairly accurate, aren't in any way guaranteed.

- To avoid confusion, please note 'Dispatch' and 'Delivery' are two different things:
Dispatch - When your order has been shipped out (picked up) by the courier driver
Delivery - When your order has been delivered by the courier